Zoho CRM is a sales CRM from Zoho Corporation, a vendor that sells a large suite of business apps. It tracks leads and deals, automates workflows and assignment rules, and reports on a pipeline with forecasting. The vendor says it has been building the product since 2005 and says it includes AI agents, which it names Zia.
What agencies use Zoho CRM for
The pages read include no page for agencies, so this section keeps to what the vendor says of the product. An agency can run its own new business pipeline in it. The free edition is described as a starter kit of leads, deals, workflows, reports and a mobile app, and the Standard edition adds cadences, sales forecasting and self-service kiosks.
The Professional edition lists email intelligence and a Google Ads integration, which suits an agency tracking how paid leads convert.
Zoho CRM pricing
Plans are priced per user, per month, in US dollars, as the figures in the vendor’s pricing data file show. The pricing page itself showed rupees to a visitor in India.
| Plan | Billed yearly | Billed monthly | Notes |
|---|---|---|---|
| Free | $0 | $0 | Up to 3 users |
| Standard | $14 per user a month | $20 per user a month | Workflows, reports, forecasting |
| Professional | $23 per user a month | $35 per user a month | Adds CPQ, process automation, Google Ads integration |
| Enterprise | $40 per user a month | $50 per user a month | Adds AI sales assistant, territory management, customer portals |
| Ultimate | $52 per user a month | $65 per user a month | Enhanced limits, migration assistance |
The page says local taxes such as VAT or GST are charged on top. Each paid edition shows a Start Free Trial button, but the pages read do not state how long the trial lasts. The vendor says there is no contract: the service is pay as you go, monthly or yearly, and the plan can be changed whenever needed.
What it connects to
The vendor names a Google Ads integration on the Professional edition and describes the product as part of the Zoho suite, with separate products for help desk and email marketing. Its pages also describe a Google Workspace CRM and a social CRM. An integrations page exists, and was not read for this listing.
Limits to know before you buy
The free edition supports up to 3 users and no more. Several features are tied to editions: cadences start on Standard, CPQ and process automation on Professional, and customer portals and territory management on Enterprise. Ultimate adds higher feature limits.
Payment is by Visa, MasterCard, American Express and PayPal, and by bank transfer or cheque for yearly subscriptions. Paid editions include the vendor’s Classic support, and faster or round-the-clock support is a paid option.
Plans and prices as published on the vendor’s own pricing page on 3 October 2026; check there before you buy. This is not a paid listing and Online Agency Network is not affiliated with the vendor.
